Position: Customer Service Representative I
Job Reference: CSR I
Brief:
We are looking for people who want a career in customer service and who want to be the best in the business. Open shifts for contract, telecommuting positions are available for day, swing, and graveyard hours. Employment positions open for the La Habra Call Center location as well. Various shifts are available.
Description:
- Supports Level I technical support issues via telephone, email support, chat and Lunarforums.
- Utilizes Level I security access to Account Management System to assist customers.
- Transfers static customer accounts from previous web host to Lunarpages' servers.
- Supports sales and billing as a secondary role.
- Escalates or flags tickets and calls to senior personnel when necessary
- Adds features to accounts via billing manager when requested.
- Assists customers in Lunarpages support chat
- Answers Help Desk tickets as a secondary responsibility
- Reads, troubleshoots and answers Lunarforums threads.
- Continues development of Lunarpages and systems knowledge to more effectively answer calls.
- Answers all Level I technical questions
- Performs miscellaneous job-related duties as assigned.
Skills:
- Knowledge and understanding of operating principles, practices, and procedures within area of business specialty.
- Ability to communicate effectively, both orally and in writing.
- Skill in the use of personal computers and related software applications.
- Ability to work productively and efficiently to meet deadlines and quotas
- Attention to detail
- Analytical skills
- Knowledge of customer service principles, techniques, systems, and standards.
- Ability to work in a team environment
- Internet and computer skills to include but limited to:
- General knowledge of the Internet including surfing and how to search terms using search engines such as Google.
- Operating Systems
- Email Clients
- General knowledge of HTML Editors
- Ability to use an HTML editor a plus
- Knowledge and ability to use Internet Browsers such as Internet Explorer, Netscape or Firefox
- MS Office Applications: Word, Excel
- Web forums, blogs or bulletin boards
- Familiarity with Cpanel or other web hosting tools a plus
- Familiarity with HTML or other scripting languages a plus
- Familiarity with file transfer via the Internet (FTP) a plus
