Data Center Night Supervisor
Job Reference: DCNS
Brief:
We are looking for a full time person to work out of our San Diego Data Center. The person we are looking for will be able to perform effectively in a fast paced, multi-tasking environment while maintaining a high level of service. Local candidates only for the San Diego Data Center Office.
Description:
- Normal business hours but must be able to work all shifts in 24x7x365 NOC.
- This includes nights, weekends, holidays, etc. to assist with staff shortages and major projects
- Must be on-call 24x7x365 for escalations from NOC
- Manage customer relationships to guarantee performance levels are established, proper support is provided and needs are satisfied in a responsive manner
- Infrastructure monitoring
- Prioritization and delegation of trouble tickets
- Direct interaction with customers and partners when necessary
- Develop, educate and enforce standards and policies.
- Creation and maintenance of process/procedure documentation
- Guidance, mentoring and technical training of NOC staff
- Must be able to multi-task in fast paced environment
Skills:
- Previous management experience of staff of 15+
- Management experience in 24x7x365 environment
- Experience within a customer service environment
- 3+ years experience with UNIX and Windows systems
- Expert in Internet protocols (http, SMTP, SNMP, RADIUS, DNS, etc.)
- Experience with Hardware
- Self-starter with high level of productivity and sense of ownership.
- Ability to learn quickly and apply knowledge to new situations.
- Good inter-personal, organization, time, and stress management skills.
- Works well in a team environment and under pressure and makes informed decisions.
